Frequently Asked Questions
I've done my best to answer some of the most common questions regarding Meljen's, my terms, digital stamps, and the shop. If you still have questions or comments, feel free to contact me.
** Please read my Angel Policy before using my designs. **
About Meljen's Designs
What is Meljen's Designs?
What are digital stamps?
How do I print out the stamps?
Help! My ink is smearing!
Can I use your designs commercially?
Are your designs available as rubber stamps?
Can I share your stamps with my friends?
How can I share the craft project I made?
Can I join the Design Team?
Can you sponsor my challenge?
Do you offer freebies?
Do you take custom requests, like logos?
I have an idea for a design!
About the Shop
How do I register an account?
Is my credit card information secure?
How do I receive my products?
What format do the stamps come in?
Where do I enter my coupon codes?
Help! I can't remember my password!
I made a mistake, can I get a refund?
Do you offer wholesale?
What is Meljen's Designs?
Meljen's Designs is primarily a digital stamp collection created by me, Melissa 'meljen' Jenkins (the artist). It got its start on MyGraficO in 2009 as a clipart / digital stamp design line. I then decided to venture into making detailed digital stamps, and started selling them on Etsy in early 2010. Shortly thereafter I found a design team, moved to my own shop, and then later moved all of my digital stamps to Whimsy Stamps where they remained exclusively for over a year. All of my digital stamp products are now at home here in their own store once more!
Return to Top
What are digital stamps?
Digital stamps are like rubber stamps, but are are presented as a digital file that you can store on your computer. You can open them in a program like Microsoft Word, re-size them, rotate them, flip them and print them out as many times as you want! They are convenient because you don't have to clean them, they don't get worn out, and they are available instantly when you order them. No waiting for shipping. Also...easy storage! Just pop them into a file folder on your computer!
Return to Top
How do I print out the stamps?
You can print them out by simply opening the file in a picture viewer on your computer. (You can even print them on a full page for your kids to color!) You can also insert them into a writing program like Microsoft Word. There, you can edit the image as you please and then print it out. It helps to have the rulers visible in your program so you can see how big the stamp will be. (An example of this is shown here: CLICK HERE)
You can find more tutorials here at our blog:
http://meljensdesignsdt.blogspot.com/search/label/tutorials
Return to Top
Help! My ink is smearing!
If you try coloring with a 'wet' medium on your printed out digital stamp and the printed ink starts bleeding into your colors, try printing out the design again and heat setting it. You can do this with a crafter's heat gun or your hair dryer. You can also let the printed paper sit out for a day or so and see if that helps set the ink.
Other setting methods include using an art setting spray like 'Fixatif' or even aerosol hair spray. Simply spray lightly over the entire image and let it try for a while before coloring.
Try different types of papers. Georgia Pacific cardstock has worked well for me and other crafters, and you can get it at almost any local store. An important note is that laser printers will work much better with 'wet' coloring methods than inkjet printers.
Return to Top
Can I use your designs commercially?
Yes, as long as you follow my rules. Please visit the Angel Policy page for more details on terms of use for my digital products. Basically, you need to incorporate them in a hand-made, finished project like a card.
For rubber stamps, please visit Whimsy Stamps and review their policies. Contact me if you have any questions or concerns.
Return to Top
Are your designs available as rubber stamps?
Yes, a selection of digital stamps is being made into rubber stamps each month through Whimsy Stamps. I also have a collection of designs there that are exclusively available in rubber. Please visit their shop to see my entire line. Check back each month for new designs!
Return to Top
Can I share your stamps with my friends?
Please note that sharing my digital products without my permission is not allowed.
However, if you teach a local class you are allowed to use designs of mine that might be in your collection to help your students. Please use discretion, and give credit to Meljen's Designs as the designer.
You may also print out some stamps to share if you have family and friends or children coming over for crafting time. Of course this means you are welcome to print out my stamps for your own children's crafts as well.
DO NOT obtain, sell or give away my stamps in shares of any kind in digital or printed format without my permission. This includes sending them in emails or posting them somewhere for people to grab.
Instead, you may refer people to my shop or my blog so that they may grab my available freebies and participate in my weekly challenges. I also occasionally do giveaways at Facebook. There are a lot of ways you can spread the word while respecting my designs.
Return to Top
How can I share the craft project I made?
There are many places where you can share creations that you make with Meljen's Designs digis...feel free to share as many times as you want! Submit your creations in our weekly challenge at our blog, or post pictures of your creations on my Facebook wall - as often as you'd like. You may also email me pictures of your creations that I will send to our team member Dianna to be shared on our blog as a Card Share. Contact me if you have any questions!
Return to Top
Can I join the Design Team?
If you are interested in joining the Meljen's Design Team, please consider sharing your creations in our Design Team blog's weekly challenge so we can see your talent. There you can also see what our Design Team ladies do. If it looks like something you'd enjoy, feel free to contact me. Include a link to your blog and any galleries you have of your work. Even if we do not have space for you on the team right now, you may be welcomed as a guest designer on our blog!
Return to Top
Can you sponsor my challenge?
YES! There are many challenge blogs and whatnot that we (myself and my Design Team coordinator) help sponsor. Please contact me for more information. Even though we might not have room now, I am sure we can find a future date for you!
Return to Top
Do you offer freebies?
YES! I have a handful of freebies available, and I do random giveaways on Facebook. Please visit the Freebies page to sample my designs. You are also welcome to enter in our weekly challenges at our blog for a chance to win digis of your choice. Please remember that my terms still apply to freebies. Contact me if you have any questions.
Return to Top
Do you take custom requests, like logos?
Due to my time constraints, I can not do custom work. I can, however, take suggestions and ideas for stamps and other things you would like to see me design. Simply contact me!
Please note that my stamps cannot be licensed for use as a part of a logo. Please contact me if you have any questions, or if you have other uses in mind that you are unsure about.
Return to Top
I have an idea for a design!
Feel free to contact me with any questions, ideas, or whatnot that you'd like to share with me! I will answer as quickly as I can. I am normally busy on the weekends, so if you don't hear from me then, please wait until the next business week starts up. (Keep in mind that I have a lot of ideas sent to me for designs, so it might be quite a while before your idea is selected.)
Return to Top
How do I register an account?
To register an account, you may follow the link in the navigator bar at the top of this page, or by clicking here. There is no cost to become a registered member. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.
Return to Top
Is my credit card information secure?
Yes. All payments in my shop are processed through Paypal. You may visit their website to learn more. You are NOT required to have a Paypal account to make a purchase.
Return to Top
How do I receive my products?
Digital downloads are available instantly after payment is received. An automated email from info@meljensdesigns.com is sent to the email address you included in your account / billing info. If you register for an account with the shop prior to shopping, you will be able to log in and access your download links (and purchase history) at any time.
Return to Top
What format do the stamps come in?
All of my digital stamps come in a .zip file with two formats - b&w JPG, and transparent PNG. They are in a high-quality resolution (300dpi) for crisp printing. (Please note that Pre-colored digital stamps only come in JPG format) Please view each product's page for more details.
Return to Top
Where do I enter my coupon codes?
As you check out through the shopping cart on this site, you will be given the opportunity to add a coupon/discount code. DO NOT enter it after proceeding to Paypal. It will not work there. If you have trouble, please contact me.
Return to Top
Help! I can't remember my password!
If you have forgotten your password, click Sign In on the menu bar to access the Sign In screen. At the bottom of the page, click on the 'Forgot your password?' link. On the password retrieval page, you may enter your e-mail address, and then click Get Password. Your password will be sent to the e-mail address on file for your account.
Return to Top
I made a mistake, can I get a refund?
Due to the nature of digital stamps, I cannot issue a refund. Please make your purchase carefully. If you make a mistake or cannot access your purchase, please let me know and I will do everything I can to help you.
Please be sure to read my angel policy (terms) before purchase to avoid confusion.
Return to Top
Do you offer wholesale?
My digital products are not available for resale. If you are interested in Wholesaling my rubber designs, please visit Whimsy Stamps and make your inquiry there. Contact me if you have any additional questions.
Return to Top
I've done my best to answer some of the most common questions regarding Meljen's, my terms, digital stamps, and the shop. If you still have questions or comments, feel free to contact me.
** Please read my Angel Policy before using my designs. **
About Meljen's Designs
What is Meljen's Designs?
What are digital stamps?
How do I print out the stamps?
Help! My ink is smearing!
Can I use your designs commercially?
Are your designs available as rubber stamps?
Can I share your stamps with my friends?
How can I share the craft project I made?
Can I join the Design Team?
Can you sponsor my challenge?
Do you offer freebies?
Do you take custom requests, like logos?
I have an idea for a design!
About the Shop
How do I register an account?
Is my credit card information secure?
How do I receive my products?
What format do the stamps come in?
Where do I enter my coupon codes?
Help! I can't remember my password!
I made a mistake, can I get a refund?
Do you offer wholesale?
What is Meljen's Designs?
Meljen's Designs is primarily a digital stamp collection created by me, Melissa 'meljen' Jenkins (the artist). It got its start on MyGraficO in 2009 as a clipart / digital stamp design line. I then decided to venture into making detailed digital stamps, and started selling them on Etsy in early 2010. Shortly thereafter I found a design team, moved to my own shop, and then later moved all of my digital stamps to Whimsy Stamps where they remained exclusively for over a year. All of my digital stamp products are now at home here in their own store once more!
Return to Top
What are digital stamps?
Digital stamps are like rubber stamps, but are are presented as a digital file that you can store on your computer. You can open them in a program like Microsoft Word, re-size them, rotate them, flip them and print them out as many times as you want! They are convenient because you don't have to clean them, they don't get worn out, and they are available instantly when you order them. No waiting for shipping. Also...easy storage! Just pop them into a file folder on your computer!
Return to Top
How do I print out the stamps?
You can print them out by simply opening the file in a picture viewer on your computer. (You can even print them on a full page for your kids to color!) You can also insert them into a writing program like Microsoft Word. There, you can edit the image as you please and then print it out. It helps to have the rulers visible in your program so you can see how big the stamp will be. (An example of this is shown here: CLICK HERE)
You can find more tutorials here at our blog:
http://meljensdesignsdt.blogspot.com/search/label/tutorials
Return to Top
Help! My ink is smearing!
If you try coloring with a 'wet' medium on your printed out digital stamp and the printed ink starts bleeding into your colors, try printing out the design again and heat setting it. You can do this with a crafter's heat gun or your hair dryer. You can also let the printed paper sit out for a day or so and see if that helps set the ink.
Other setting methods include using an art setting spray like 'Fixatif' or even aerosol hair spray. Simply spray lightly over the entire image and let it try for a while before coloring.
Try different types of papers. Georgia Pacific cardstock has worked well for me and other crafters, and you can get it at almost any local store. An important note is that laser printers will work much better with 'wet' coloring methods than inkjet printers.
Return to Top
Can I use your designs commercially?
Yes, as long as you follow my rules. Please visit the Angel Policy page for more details on terms of use for my digital products. Basically, you need to incorporate them in a hand-made, finished project like a card.
For rubber stamps, please visit Whimsy Stamps and review their policies. Contact me if you have any questions or concerns.
Return to Top
Are your designs available as rubber stamps?
Yes, a selection of digital stamps is being made into rubber stamps each month through Whimsy Stamps. I also have a collection of designs there that are exclusively available in rubber. Please visit their shop to see my entire line. Check back each month for new designs!
Return to Top
Can I share your stamps with my friends?
Please note that sharing my digital products without my permission is not allowed.
However, if you teach a local class you are allowed to use designs of mine that might be in your collection to help your students. Please use discretion, and give credit to Meljen's Designs as the designer.
You may also print out some stamps to share if you have family and friends or children coming over for crafting time. Of course this means you are welcome to print out my stamps for your own children's crafts as well.
DO NOT obtain, sell or give away my stamps in shares of any kind in digital or printed format without my permission. This includes sending them in emails or posting them somewhere for people to grab.
Instead, you may refer people to my shop or my blog so that they may grab my available freebies and participate in my weekly challenges. I also occasionally do giveaways at Facebook. There are a lot of ways you can spread the word while respecting my designs.
Return to Top
How can I share the craft project I made?
There are many places where you can share creations that you make with Meljen's Designs digis...feel free to share as many times as you want! Submit your creations in our weekly challenge at our blog, or post pictures of your creations on my Facebook wall - as often as you'd like. You may also email me pictures of your creations that I will send to our team member Dianna to be shared on our blog as a Card Share. Contact me if you have any questions!
Return to Top
Can I join the Design Team?
If you are interested in joining the Meljen's Design Team, please consider sharing your creations in our Design Team blog's weekly challenge so we can see your talent. There you can also see what our Design Team ladies do. If it looks like something you'd enjoy, feel free to contact me. Include a link to your blog and any galleries you have of your work. Even if we do not have space for you on the team right now, you may be welcomed as a guest designer on our blog!
Return to Top
Can you sponsor my challenge?
YES! There are many challenge blogs and whatnot that we (myself and my Design Team coordinator) help sponsor. Please contact me for more information. Even though we might not have room now, I am sure we can find a future date for you!
Return to Top
Do you offer freebies?
YES! I have a handful of freebies available, and I do random giveaways on Facebook. Please visit the Freebies page to sample my designs. You are also welcome to enter in our weekly challenges at our blog for a chance to win digis of your choice. Please remember that my terms still apply to freebies. Contact me if you have any questions.
Return to Top
Do you take custom requests, like logos?
Due to my time constraints, I can not do custom work. I can, however, take suggestions and ideas for stamps and other things you would like to see me design. Simply contact me!
Please note that my stamps cannot be licensed for use as a part of a logo. Please contact me if you have any questions, or if you have other uses in mind that you are unsure about.
Return to Top
I have an idea for a design!
Feel free to contact me with any questions, ideas, or whatnot that you'd like to share with me! I will answer as quickly as I can. I am normally busy on the weekends, so if you don't hear from me then, please wait until the next business week starts up. (Keep in mind that I have a lot of ideas sent to me for designs, so it might be quite a while before your idea is selected.)
Return to Top
How do I register an account?
To register an account, you may follow the link in the navigator bar at the top of this page, or by clicking here. There is no cost to become a registered member. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.
Return to Top
Is my credit card information secure?
Yes. All payments in my shop are processed through Paypal. You may visit their website to learn more. You are NOT required to have a Paypal account to make a purchase.
Return to Top
How do I receive my products?
Digital downloads are available instantly after payment is received. An automated email from info@meljensdesigns.com is sent to the email address you included in your account / billing info. If you register for an account with the shop prior to shopping, you will be able to log in and access your download links (and purchase history) at any time.
Return to Top
What format do the stamps come in?
All of my digital stamps come in a .zip file with two formats - b&w JPG, and transparent PNG. They are in a high-quality resolution (300dpi) for crisp printing. (Please note that Pre-colored digital stamps only come in JPG format) Please view each product's page for more details.
Return to Top
Where do I enter my coupon codes?
As you check out through the shopping cart on this site, you will be given the opportunity to add a coupon/discount code. DO NOT enter it after proceeding to Paypal. It will not work there. If you have trouble, please contact me.
Return to Top
Help! I can't remember my password!
If you have forgotten your password, click Sign In on the menu bar to access the Sign In screen. At the bottom of the page, click on the 'Forgot your password?' link. On the password retrieval page, you may enter your e-mail address, and then click Get Password. Your password will be sent to the e-mail address on file for your account.
Return to Top
I made a mistake, can I get a refund?
Due to the nature of digital stamps, I cannot issue a refund. Please make your purchase carefully. If you make a mistake or cannot access your purchase, please let me know and I will do everything I can to help you.
Please be sure to read my angel policy (terms) before purchase to avoid confusion.
Return to Top
Do you offer wholesale?
My digital products are not available for resale. If you are interested in Wholesaling my rubber designs, please visit Whimsy Stamps and make your inquiry there. Contact me if you have any additional questions.
Return to Top
